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Receptionist CV

Personal Profile

Receptionist with excellent Customer Service skills with a wide range of experience in a variety of customer orientated sectors, very hard working and Customer Focused. Able to work on own initiative or as part of a team. Good communication skills with all levels of people within different environments. Ability to effectively to work to deadlines and under pressure.

Key Skills

• Answering questions about facilities in the guest house
• Checking guests into the hotel, allocating rooms and handing out keys
• Checking guests out of the guest house, preparing bills and taking payments
• Dealing with complaints or problems

• Dealing with reservations and cancellations
• Dealing with special requests from guests
• Handling foreign exchange
• Showing guests to their rooms and serving drinks in the bar
• Taking and passing on messages to guests
• Use a computerised system to make reservations and keep room bookings
• Work as part of team

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