Receptionist CV

Personal Profile:

A hardworking and self-reliant individual, who is efficient in carrying out administrative tasks in pressured environments and competent to provide a good service for clients. Very well presented, diligent and a determined individual. Self-motivated with a very high level of commitment in any task undertaken. Works well on her own and is a good team member.

Skills and Abilities:

• Enthusiastic and hardworking individual who enjoys being part of a successful and productive team
• Quick to grasp new ideas and concepts
• Ability to work on own initiative and demonstrate high levels of motivation
• Effective and pro-active communicator with ability to be objective
• Posses good time management skills and able to meet with deadlines
• Flexible and supportive
• Computer literate and IT skills (Microsoft Packages, Internet and E-mail)

Employment History:

Jul 04- Jun 08
Connect Hair System, London Receptionist
Duties and Responsibilities:
• Perform reception duties such as answer telephone calls, make appointments, and disclosure forms are completed correctly, and customer records are updated.
• Responsible for receiving and checking deliveries; maintaining hair stockroom in a tidy condition.
• Dealing with enquiries, complaints, and correspondence: where possible, helping directly; passing others on to appropriate members of staff; despatch of standard information.
• Cash handling, processing payments, drawing up invoices and receipts.
• Ensure reception/ front desk is adequately stocked and information is updated and clearly displayed.
• To under any other administrative duty when needed such as photocopying, filing etc.

May 03 –Jul 04
Hilton Hotel, London Gym Receptionist
Duties and Responsibilities:
• Effectively handled inquiries from new and existing customers about their gym membership.
• Skilled in customer service and telephone operations, dealt with customers queries and phone presentations in a professional manner
• Trained as a first aider for use in various emergency situations to identify problems and to co-ordinate emergency response.
• Utilised proprietary software for entering customer information into computerized database.
• Responsible for carrying out health and safety checks on daily basis.

Feb 99 – Apr 03
Adam Engineering Ltd, London Office Supervisor
Duties and Responsibilities:
• Scheduling appointments, travel arrangements etc for Managing Director.
• Travelling to various locations to meet new and existing customers
• Variety of administrative tasks such as processing of documents, drawing up invoices, filing, book keeping, payroll/personnel transactions.
• Implementing health and safety at work, equal opportunity policies and procedures.

Sep 96 – Feb 99
Slattery’s Travel, London Travel Consultant
Duties and Responsibilities:
• Identifying customer needs and requirements, over the telephone and face to face.
• Using airline and coach computer programmes to book tickets
• Organising specialist holidays tailored to customers own requirements.
• Selling insurance and additional products and services.
• Advising on health and visa requirements.
• Do Airline and coach reconciliations and statistical reports on monthly for head office.

Education and Qualifications:

Sep 96 – Jul 98
International Students House, London NVQ Level 3 in Customer Service

1990 – 1995
St Marylebone School, London GCSEs

Subjects Taken: English (B), History (A), German(C), Science(C), Maths(C), Art (A)

Interests:

I enjoy attending my local gym, going to cinema, shopping, travelling, following cultural and social activities such as concert, dance and local community events.

References: Available on Request