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Receptionist CV

Personal Profile

Receptionist with excellent Customer Service skills with a wide range of experience in a variety of customer orientated sectors, very hard working and Customer Focused. Able to work on own initiative or as part of a team. Good communication skills with all levels of people within different environments. Ability to effectively to work to deadlines and under pressure.
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Key Skills

• Answering questions about facilities in the guest house
• Checking guests into the hotel, allocating rooms and handing out keys
• Checking guests out of the guest house, preparing bills and taking payments
• Dealing with complaints or problems

• Dealing with reservations and cancellations
• Dealing with special requests from guests
• Handling foreign exchange
• Showing guests to their rooms and serving drinks in the bar
• Taking and passing on messages to guests
• Use a computerised system to make reservations and keep room bookings
• Work as part of team

 
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Alcohol Awareness Level 1
Awareness of Mental Health Problems NCFE Level 2
Beauty Therapy BTEC Level 3
Business and Administration Knowledge NCFE Level 2
Business BTEC Level 3
Care and Management of Diabetes NCFE Level 2
Caring for Children and Young People CACHE Level 2
Certificate in Information Advice and Guidance NCFE Level 2
Cleaning Knowledge and Skills NCFE Level 2
Common Health Conditions NCFE Level 2
Construction BTEC Level 3
Counselling Skills NCFE Level 2
Dignity and Safeguarding NCFE Level 2
Diplomas in Sport BTEC Level 3
Employability Skills NCFE Level 1
Employability Skills NCFE Level 2
End of Life Care NCFE Level 2
Engineering BTEC Level 3
Equality and Diversity NCFE Level 2
Essentials
Exercise Studies NCFE Level 1
Health and Social Care BTEC Level 3
Hospitality BTEC Level 3
Information Technology BTEC Level 3
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