Call centre operators, also known as contact centre operators answer enquiries from customers by telephone, email, text messaging, fax and post.
Your exact duties as a call centre operator would depend on what type of employer you have. You could work for:
· mail-order companies – dealing with customer orders, credit and debit card payments, enquiries and complaints
· financial institutions – advising about products and services, working in telesales to generate leads and conducting market research
· IT help lines – providing first-line support to callers to try and help them fix computer problems
· Advisory services – offering callers services such as counselling, welfare and benefits advice, legal information or help with careers.

Key Skills
· excellent customer care skills
· a clear and friendly telephone voice
· good computer skills
· excellent communication skills
· the ability to work on your own or as part of a team
· the ability to work quickly and under pressure
· The ability to deal efficiently and professionally with all types of customers.