As customer service manager, who would work to ensure that the organization works to meet customer needs and expectations. You may be responsible for anything from developing customer service standards for a large company, the management of a team of customer service and answer queries in person.
Its typical features include

· Manage a team of customer service advisors
· Handling difficult questions or complaints
• Training staff to provide a high quality service
· Make sure that staff understand the procedures of the business and consumer laws and data protection
• Development of customer service policies
• Establishment of procedures for customer feedback and complaints
· Information on levels of customer service and seeking ways to improve the level of
· Selection and evaluation of staff
· Assist and advise customers on the phone, e-mail or face to face
· Issuing refund or compensation, if necessary.

Key Skills
· A genuine interest in helping customers
· Excellent communication skills
· Good organisational and planning skills
· The ability to lead and motivate a team
· Problem-solving and decision-making ability
· A polite and tactful but assertive attitude
· Patience and calmness under pressure
· The ability to handle complaints and difficult situations
· Computer and administrative skills.