Hotel Receptionists Job Descriptions

Hotel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, and handling general requests made by clients during their stay.
As a receptionist at a hotel, its main functions include:
· Treat with reservations and cancellations by phone, email, letter, fax or face to face
· Checking guests in the hotel, allocating rooms and handing over the keys
· Verification of people outside the hotel, preparing invoices and receive payments
· Handling of foreign currency

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• Take and transmission of messages to customers
· Treat with special customer requests such as booking tickets for the theater or storing valuables
· Questions unanswered about the facilities at the hotel and its surroundings
· Treatment of complaints or problems.
In the larger hotels, we use a computerized system for reservations and maintain room reservations and details of availability per day. That would work as part of the team and can specialize in a specific aspect of this function, such as telephone reservations or boxes.
In small hotels, its functions may include a wide range of tasks such as showing guests to their rooms and serving drinks at the bar.