IT Support Technician Job Descriptions |
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| IT technical support, sometimes known as IS
support staff, help to find and fix software and hardware problems
for computer users. They can work as part of a team within your
own organization or external support to business customers. As an IT support technician, operating locally or remotely by phone, email or by using web-based applications. The typical day to day duties include: · Talk with the client to determine the exact nature of a fault
· Work the reasons for the failure and explain these to the user · Equipment Fixing, which could also include printers and scanners (peripheral) · Installation and configuration of new equipment and upgrade existing systems · Testing and servicing equipment · Recording of the problems and their solutions for future reference • Training clients on new systems or software applications. Key Skills · a thorough knowledge of operating systems, networking, hardware and office software · excellent problem solving skills · the ability to explain problems and solutions clearly to non-technical staff · the ability to work under pressure and to deadlines · a patient and methodical approach to work · the ability to work alone or as part of a team · the ability to prioritise tasks · a commitment to keep up to date with IT developments · An awareness of electrical health and safety regulations. |
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