Insurance Claims Manager Job Descriptions

Claims managers make sure that your team of claims handlers deal effectively with insurance claims.
As an insurance claims manager, you could work for insurance companies or brokers. His work includes:
· Manage and train a team of claims staff
Work with brokers, agents and loss adjusters

· Make sure that complaints are dealt with according to the Financial Services Authority (FSA) rules
· Treat customer complaints and appeals
· Work on complex cases or fraudulent need more experience or expertise
· Quality and maintenance of customer service standards
· Maintain an accurate record
· Take responsibility for the department's productivity and profit.

Key Skills
· good spoken and written communication skills
· the ability to lead and motivate a team
· excellent customer service skills
· organisational skills
· accuracy and attention to detail
· a calm and assertive manner when dealing with complaints
· the ability to analyse information
· good administrative and computer skills
· Respect for confidential information.