Local Government Revenues Officer Job Descriptions |
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Revenues
and benefits officers work for local councils, collecting
and administering rent and council tax, or paying housing
and council tax benefits.
As a revenues officer your work would include: · calculating rents, council tax and business rates · sending bills and issuing reminders · collecting and processing payments · dealing with enquiries face-to-face, by letter or by phone · keeping accurate clerical and computerised records · Recovering arrears of rent or council tax, taking legal action where necessary. As a benefits officer you would be involved in:
· assessing whether people are entitled to housing and council tax benefits · checking and processing claims forms · making payments · communicating with social services, housing associations and Department of Work and Pensions staff · dealing with enquiries face-to-face, by letter or by phone · keeping accurate clerical and computerised records · Recovering overpayments of benefit, taking legal action when necessary. Key Skills · good spoken and written communication skills · an assertive but tactful manner with customers who may be angry or upset · the ability to understand complex rules and explain them clearly to customers · good mathematical skills · computer literacy · the ability to work as part of a team · accuracy and attention to detail · Problem-solving skills. |
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