Travel Agent Job Descriptions |
Travel agents, often referred to as travel
agency sales consultants, advise customers on business and
leisure travel, and sell holidays. They may work in a high
street travel agency or in a call centre.
Your work as a travel agent would include:
• helping customers to find a suitable package holiday
or to plan independent travel, itineraries and accommodation
• checking availability of the
chosen holiday by telephone or computer
• making bookings using a computer system
• collecting deposits and filling in booking forms
• contacting customers when their tickets arrive and
collecting final payments
• Informing customers of any changes such as cancelled
flights, and making alternative arrangements.
Key Skills
• the ability to cope under pressure at busy times
• good organisational skills
• a good telephone manner and strong communication skills
• sales skills, both face to face and over the telephone
• IT skills
• an interest in travel and a knowledge of geography
• The ability to work well as a member of a team.
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