Patient Advice and Liaison Service Key Skills |
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| • acting as a key point of contact,
providing information about NHS services and health-related
enquiries • providing on-the-spot help to resolve concerns and negotiate solutions to problems • liaising with staff, managers and other health and support groups, including other PALS services • informing patients and the public about how they can get more involved in their own healthcare and the local NHS services • listening to concerns, suggestions and experiences and raising these with people who design and manage services • providing information about how to get independent help about a complaint.
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