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Customer Service Personal Statement 2

As an individual, I am hardworking, committed, punctual and reliable person who has an engaging personality and good spoken communication skills. I have used these skills to interact effectively with people from diverse backgrounds throughout my job roles. I do hold the belief that regardless of race, creed, religion and sexuality everyone has to be given equal respect.

My interests and hobbies are reading and learning about financial issues. I am an ardent fan of Financial Times and do read and keep up to date with current financial news. All of these activities are important to me because, they relate to the position of Trainee Customer Consultant that I am interested in. The skills that I have possesses are customer service skills, IT skills and peoples skills. These are very important skills because I intend to use these transferable skills in the role of PPI Trainee Customer Consultant(Telesales) to make outbound calls to customers who have responded to web based and other adverts. Closing the customer using scripts and taking all their details and data inputting accurately on the computer system.

I will thrive in fast paced call centre environment as I will be able to think creatively when dealing with difficult calls in an appropriate and friendly manner. I can communicate very well with people no matter what level; and this has helped me to be an understanding individual and to be non-judgemental supportive person, who people can confide in.

Having developed my people skills working mainly in administrative roles has helped me through challenging situations like knowing patients needs and in depth knowledge about the NHS(National Health Service). All of the experiences that I have had have made me a stronger focused person and this will be a big asset to PPI Claims Management.

Are you good at delegating tasks?
Are you results oriented? Give some examples.
Are you seeking employment in a company of a certain size? Why?
Are you willing to relocate?
Are you willing to spend at least six months as a trainee?
Are you willing to take calculated risks when necessary?
Are you willing to travel for the job?
By providing examples demonstrate that you can adapt to a wide variety of people, situations and/or environments.
Can we check your references?
Can you explain this gap in your employment history what have you been doing for the "X" months since you were last employed
Can you meet deadlines, if so, give me an example.
Can you recall a time when a persons cultural background affected your approach to a work situation?
Can you recall a time when you gave feedback to a co worker who was un-accepting of others?
Can you tell me about a complex problem that you solved describe the process you utilised?
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