Customer Service Personal Statement
As an individual,
I am a hardworking, reliable, enthusiastic, punctual and a creative
person who enjoys cooking and has a passion for food. Meeting people
is very important to me as I meet people everyday of my life from all
sections of the community and respecting everyone.
My interests and hobbies are reading, shopping and
learning about health issues. All of these activities are important
to me because, they relate to the position I am interested in such as
hospitality, or a customer service position.
Example of my excellent customer service skills and commitment:I had a customer who was interested in working in Waitrose, however her customer service skills required enhancing. Through intense consulting, I knew she was capable of excelling in a customer services role however she lacked confidence and practice. I was determined to assist her to achieve her goal. For the next 4 weeks, I had provided her with customer service job assessments, walking her through customer services questionnaires and numerous customer service related role-plays. She finally applied for the position and was hired. She had thanked me profusely. Having a powerful customer service skills and the passion plus an undying commitment to service any customer to the best of my ability had proven rewarding. Almost most of my customers were placed at employments that fit their skills and ability. I have had the pleasure of numerous verbal testimonials from my customers, thanking me for my passion and strong commitment toward their future.
I am a person who can communicate very well with people no matter what level; and this has helped me to be an understanding individual and to be non - judgemental supportive person, who people can confide in.
Having ten years of customer service experience working in related fields like retail, and volunteering has helped me through challenging experiences like customers, to knowing what customer needs are and product knowledge. All of the experiences that I have had have made me a stronger focused person, and this will be a big asset to any company.
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