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Housing Officer Personal Statement  

An experienced Estate Manager/Housing Officer, with transferable skills, having worked in Local Government and Housing Association for 23 years. Having been responsible for the Tenancy Management, of patches of some 500 units. This has been both on Council Estates and/or Street properties. I carried out weekly and monthly, Estate Inspection’s with the Caretaker, Representatives of the Tenants Association and Project Officer. Checking standards and targets have been met. Highlighting and noting any improvements, that can be made and reporting any external works required, also any health and safety issues.

Ensuring Terms and Conditions of Tenancy are enforced, by following up complaints from Tenants and or Leaseholders. This could be in relation to any noise nuisance, anti-social behaviour, and racial, sexual or domestic matters. Liaising with Internal departments and External Agencies, such as Social Services, Mental Health Units, Race Relations and the Police. Arranging joint interviews and home visits, as necessary.

Processing Void properties, within set targets in liaison with Building Works. To ensure prompt turn round of stock and to maximise rental income. Carry out accompanied viewing and signing up of new tenants, explaining Tenancy Conditions and obligations.Involved in processing Mutual Exchanges, Transfer requests, plus Right to Buy, carrying out Occupancy checks. Taking action to remove squatters and unauthorised occupants, via means of an affidavit and subsequent Court Action/Termination of Tenancy, obtaining vacant possession.

Monitoring rent accounts and responsible for arrears recovery, ensuring that procedures are followed. This would be from initial arrears letters, interviews in the office, or home visits, to obtaining a formal agreement to clear. If this agreement is broken, I would serve a NSP/NTQ, followed by preparing papers for court action. Attending Court and DIY presentation to obtain an order, either suspended or full. To attend the eviction, if authorised, with the Bailiff and Building Works to secure the property. Liaising with Housing Benefits to ensure rebate assessment and arrange DSS/Direct payments were appropriate.

Reporting repairs to Building Works and Contractors, liaising with Surveyors to chase up ensuring works are completed within time scales agreed. Contacting pest control unit, Environmental Health regarding any reports of infestation. Process any insurance claims via the legal department. Having input the Project Officer, identifying and or requests from tenants / leaseholders to be included in any future cyclical maintenance programme.

Identifying any improvements, in relation to security on Estates , for example
Upgrading of Estate lighting, installation of intercom systems.
I understand the need for affordable Housing, I am use to dealing with the Public, Internal departments and External agencies on a daily basis .I enjoy working as part of a team, but can also work on my own initiative. Used to using I.T. skills to assist in carrying out my duties, as well as manual file notes and records.

In all these areas of work, I worked in a Multi –Racial Environment and enforced policy for equal treatment for Tenants, Leaseholders and the General Public.

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A to Z Get me a Cool Interview

Are you good at delegating tasks?
Are you results oriented? Give some examples.
Are you seeking employment in a company of a certain size? Why?
Are you willing to relocate?
Are you willing to spend at least six months as a trainee?
Are you willing to take calculated risks when necessary?
Are you willing to travel for the job?
By providing examples demonstrate that you can adapt to a wide variety of people, situations and/or environments.
Can we check your references?
Can you explain this gap in your employment history what have you been doing for the "X" months since you were last employed
Can you meet deadlines, if so, give me an example.
Can you recall a time when a persons cultural background affected your approach to a work situation?
Can you recall a time when you gave feedback to a co worker who was un-accepting of others?
Can you tell me about a complex problem that you solved describe the process you utilised?
Can you tell me about an important written document you were required to finish?
Can you tell me about an occasion where you needed to work with a group to get a job done?
Can you work under pressure give an example?
Compare and contrast the times when you did work which were above the standard with times your work was below the standard.
Define cooperation.
Describe a difficult problem you have had to deal with.
Describe a goal you have set in the past and how successful have you been in working towards its accomplishment.
Describe a project you were responsible for that required a lot of interaction with people over a long period of time.
Describe a recent unpopular decision you made and what the result was.
Describe a situation in which one of your decisions was challenged in a group. How did you react?
Describe a situation in which you effectively developed a solution to a problem by combining different perspectives or approaches.
Describe a situation in which you found that your results were not up to your supervisors expectations. What happened? What action did you take?
Describe a situation in which you found yourself to be an analytical and thorough problem solver, and by solving the problem achieved good results.
Describe a situation in which you had to arrive at a compromise others to a compromise.
Describe a situation in which you had to collect information by asking many questions of several people.
Describe a situation in which you were able to effectively read another person and guide your actions by your understanding of their needs and values.
Describe a situation in which you were able to use persuasion to successfully convince someone to approach things your way. What level was the person you had to persuade?
Describe a situation that required a number of things to be done at the same time. How did you handle it? What was the result?
Describe a situation when you had many projects due at the same time. What steps did you take to get them all done?
Describe a situation when you were able to have a positive influence on the actions of others. Give me an example of a time when you went above and beyond the call of duty.
Describe a situation where others you were working with on a project disagreed with your ideas. What did you do?
Describe a situation where work assignments activities conflicted. How did you prioritise? How did you manage your time? What was the outcome?
Describe a situation where you found yourself dealing with an individual who did not like you. How did you handle it?
Describe a situation where you had to request help on a project. Sometimes it is easy to get in "over your head".
Describe a situation where your work or an idea was criticised.
Describe a specific problem you solved for your employer. How did you approach the problem? What role did others play? What was the outcome?
Describe a team experience you found disappointing. What would you have done to prevent this?
Describe a team experience you found rewarding.
Describe a time in school when you had many projects due at the same time. What steps did you take to get them all done?
Describe a time on any job when you have confronted problems that tested your coping skills.
Describe a time when you anticipated potential problems and developed preventive measures.
Describe a time when you had to be persuasive in getting your ideas across.
Describe a time when you had to use your presentation abilities to influence someones opinion.
Describe a time when you put your needs aside to help a co-worker understand a task. How did you assist them? What was the result?
Describe a time when you set your sights too high or too low.
Describe a time when you were faced with problems at work that tested your coping skills. What did you do?
Describe a typical day.What is your energy level like?
Describe a work situation that required you to really listen and display compassion to an employee who was telling you about a personal situation.
Describe an experience in negotiating that reflects your ability to compromise.In order to be effective as a negotiator, it's important to not only be able to analyse your competition, but also be able to compromise.
Describe an important goal that you have set in the past, and tell me about your success in reaching it.
Describe how you develop a project teams goals and project plan?
Describe some ideas that were implemented out successfully primarily because of your efforts.
Describe some times when you were not very satisfied with your performance. What did you do about it?
Describe steps you have taken to address problem areas in some important matter.
Describe the best job you have ever had.
Describe the best supervisor you have ever had
Describe the ideal employee.
Describe the kind of people that annoy you most. What types of people do you like working with?
Describe the most creative idea that you developed.
Describe the most creative work-related project you have completed.
Describe the most rewarding experience of your career thus far.
Describe the most significant written report which you had to complete.
Describe the relationship that should exist between the supervisor and those reporting to him or her?
Describe the risks that you have taken in your last job, and tell me the outcome of these risks.What changes have you dealt with in your current position?
Describe the time period and circumstances when you became self-supporting.
Describe the types of teams you have been involved with. What were your roles?
Describe the way you handled a specific problem involving others with differing values, ideas and beliefs in your current/previous job.
Describe the workload in your current or most recent job.
Describe when you or a group that you were a part of were in danger of missing a deadline. What did you do?
Describe when you used facts to support your story to obtain a significant accomplishment in an important matter.
Describe your ideal job.
Describe your ideal picture of success.
Describe your leadership style.What leadership positions have you held?
Describe your most rewarding college experience.
Describe your personality.
Describe your problem solving skills.
Describe your study habits.
Describe your three greatest accomplishments to date.