| An experienced Estate Manager/Housing
Officer, with transferable skills, having worked in Local Government
and Housing Association for 23 years. Having been responsible for
the Tenancy Management, of patches of some 500 units. This has been
both on Council Estates and/or Street properties. I carried out
weekly and monthly, Estate Inspection’s with the Caretaker,
Representatives of the Tenants Association and Project Officer.
Checking standards and targets have been met. Highlighting and noting
any improvements, that can be made and reporting any external works
required, also any health and safety issues.
Ensuring Terms and Conditions of Tenancy are
enforced, by following up complaints from Tenants and or Leaseholders.
This could be in relation to any noise nuisance, anti-social behaviour,
and racial, sexual or domestic matters. Liaising with Internal departments
and External Agencies, such as Social Services, Mental Health Units,
Race Relations and the Police. Arranging joint interviews and home
visits, as necessary.
Processing Void properties,
within set targets in liaison with Building Works. To ensure prompt
turn round of stock and to maximise rental income. Carry out accompanied
viewing and signing up of new tenants, explaining Tenancy Conditions
and obligations.Involved in processing Mutual Exchanges, Transfer
requests, plus Right to Buy, carrying out Occupancy checks. Taking
action to remove squatters and unauthorised occupants, via means
of an affidavit and subsequent Court Action/Termination of Tenancy,
obtaining vacant possession.
rent accounts and responsible for arrears recovery, ensuring that
procedures are followed. This would be from initial arrears letters,
interviews in the office, or home visits, to obtaining a formal
agreement to clear. If this agreement is broken, I would serve a
NSP/NTQ, followed by preparing papers for court action. Attending
Court and DIY presentation to obtain an order, either suspended
or full. To attend the eviction, if authorised, with the Bailiff
and Building Works to secure the property. Liaising with Housing
Benefits to ensure rebate assessment and arrange DSS/Direct payments
repairs to Building Works and Contractors, liaising with Surveyors
to chase up ensuring works are completed within time scales agreed.
Contacting pest control unit, Environmental Health regarding any
reports of infestation. Process any insurance claims via the legal
department. Having input the Project Officer, identifying and or
requests from tenants / leaseholders to be included in any future
cyclical maintenance programme.
any improvements, in relation to security on Estates , for example
Upgrading of Estate lighting, installation of intercom systems.
I understand the need for affordable Housing, I am use to dealing
with the Public, Internal departments and External agencies on a
daily basis .I enjoy working as part of a team, but can also work
on my own initiative. Used to using I.T. skills to assist in carrying
out my duties, as well as manual file notes and records.
In all these areas of work, I worked
in a Multi –Racial Environment and enforced policy for equal
treatment for Tenants, Leaseholders and the General Public.