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Housing Officer Personal Statement  

An experienced Estate Manager/Housing Officer, with transferable skills, having worked in Local Government and Housing Association for 23 years. Having been responsible for the Tenancy Management, of patches of some 500 units. This has been both on Council Estates and/or Street properties. I carried out weekly and monthly, Estate Inspection’s with the Caretaker, Representatives of the Tenants Association and Project Officer. Checking standards and targets have been met. Highlighting and noting any improvements, that can be made and reporting any external works required, also any health and safety issues.

Ensuring Terms and Conditions of Tenancy are enforced, by following up complaints from Tenants and or Leaseholders. This could be in relation to any noise nuisance, anti-social behaviour, and racial, sexual or domestic matters. Liaising with Internal departments and External Agencies, such as Social Services, Mental Health Units, Race Relations and the Police. Arranging joint interviews and home visits, as necessary.


Processing Void properties, within set targets in liaison with Building Works. To ensure prompt turn round of stock and to maximise rental income. Carry out accompanied viewing and signing up of new tenants, explaining Tenancy Conditions and obligations.Involved in processing Mutual Exchanges, Transfer requests, plus Right to Buy, carrying out Occupancy checks. Taking action to remove squatters and unauthorised occupants, via means of an affidavit and subsequent Court Action/Termination of Tenancy, obtaining vacant possession.

Monitoring rent accounts and responsible for arrears recovery, ensuring that procedures are followed. This would be from initial arrears letters, interviews in the office, or home visits, to obtaining a formal agreement to clear. If this agreement is broken, I would serve a NSP/NTQ, followed by preparing papers for court action. Attending Court and DIY presentation to obtain an order, either suspended or full. To attend the eviction, if authorised, with the Bailiff and Building Works to secure the property. Liaising with Housing Benefits to ensure rebate assessment and arrange DSS/Direct payments were appropriate.

Reporting repairs to Building Works and Contractors, liaising with Surveyors to chase up ensuring works are completed within time scales agreed. Contacting pest control unit, Environmental Health regarding any reports of infestation. Process any insurance claims via the legal department. Having input the Project Officer, identifying and or requests from tenants / leaseholders to be included in any future cyclical maintenance programme.

Identifying any improvements, in relation to security on Estates , for example
Upgrading of Estate lighting, installation of intercom systems.
I understand the need for affordable Housing, I am use to dealing with the Public, Internal departments and External agencies on a daily basis .I enjoy working as part of a team, but can also work on my own initiative. Used to using I.T. skills to assist in carrying out my duties, as well as manual file notes and records.


In all these areas of work, I worked in a Multi –Racial Environment and enforced policy for equal treatment for Tenants, Leaseholders and the General Public.
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Sample Behavioural Interview Questions

By providing examples demonstrate that you can adapt to a wide variety of people situations and environments
Can you explain this gap in your employment history? What have you been doing for the "X" months since you were last employed?
Can you tell me about a complex problem that you solved
Describe a situation in which you effectively developed a solution to a problem by combining different approaches
Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
Describe a situation where you found yourself dealing with an individual who did not like you. How did you handle it?
Describe a time when you anticipated potential problems and developed preventive measures
Describe a time when you were faced with a stressful situation that demonstrated your coping skills
Describe a time when you were faced with problems at work that tested your coping skills. What did you do?
Describe a work situation that required you to really listen and display compassion to a co worker who was telling you about a sensitive situation
Describe the most creative work related project you have completed
Describe when you or a group that you were a part of was in danger of missing a deadline. What did you do?
Describe your three greatest accomplishments to date
Give an example of a time when you had to be relatively quick in coming to a decision
Give me a specific example of a time when you had to address an angry customer
Give me a specific example of a time when you used good judgment and logic in solving a problem
Give me an example of a problem you faced on the job and tell me how you handled it
Give me an example of a time when something you tried to accomplish and failed
Give me an example of a time when you motivated others
Give me an example of a time when you set a goal and were able to meet or achieve it
Give me an example of a time when you tried to accomplish something and failed. Were you discouraged by this? What did you do about it?
Give me an example of a time when you used your fact finding skills to solve a problem
Give me an example of an important goal you had to set and tell me about your progress in reaching that goal
Give me an example of when you had to show good leadership
Give me an example of when you showed initiative and took the lead
Have you ever been asked to leave to resign
How do you take it when people disagree with your ideas? Express a situation.
How have you most constructively dealt with disappointment and turned it into a learning experience
How have you motivated yourself to complete an assignment that you did not want to do
How well do you work with people? Do you prefer working by yourself or in groups?
If you had six months from now with no obligations and no monetary restrictions what would you do
Please discuss an important written document you were required to complete
Please tell me about a time you had to fire a friend
Describe a work situation that required you to really listen and display compassion to a co worker who was telling you about a sensitive situation
Tell me about a difficult decision you have made in the last year
Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
Tell me about a situation in the past year in which you had to deal with a very upset customer
Tell me about a situation when you had to learn something new in a short time
Tell me about a time when you delegated a project effectively
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done
Tell me about a time when you had to use your presentation skills to influence someone's opinion
Tell me about a time when you had too many things to do and you were required to prioritise your tasks
Tell me about a time when you were forced to make an un cool decision
Tell me about a time when you worked with a person who did things very differently from you. How did you get the job done?
Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
Tell me about work experience activity where you had to work closely with others. How did it go? How did you overcome any difficulties?
Think about a difficult boss and what made him difficult and how did you successfully interact with this person
What are 3 effective leadership qualities you think are important. How have you demonstrated these qualities in your past and current position?
What are your future career objectives and how have you prepared yourself in obtaining them
What can you do for us that another job seeker can not? Why is it in our best interests to hire you?
What do you regard as to be your greatest strengths and disadvantages
What does it mean to be successful? According to your definition, how successful have you been so far?
What have you discovered from your errors
What have you done in your present and previous job that goes beyond what was required
What is your best achievement? (Or) What is the best thing that ever happened to you?
What is your opinion regarding promotions and salary increases
What is your typical way of dealing with conflict please give me an example
What leadership positions have you held ?
What problems have you had with a supervisor and how did you resolve the issue
What was the best choice you have ever made
What ways do you deal with competition? Are you a competitive individual?
What would you think to be an ideal work environment
Why did you depart from your last job
Why do you want to work here ?
Why have you held so many positions in such a short period of time
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