2. Assisted and responded to customer's inquires and complaints, and reconciled bookkeeping differences.

3. Assisted bank officer in handling dormant accounts, levies, and garnishments.

4. Assisted in organizing workflow, distributed staff assignments, and planned work schedules to ensure accurate and timely completion of work.

5. Audited and scrutinized vouchers to ensure accuracy of transactions.

6. Balanced the vault cash on a daily basis.

7. Bundle counted teller's cash at end of the day and performed a daily surprise count of a teller's cash drawer.

8. Captured and balanced teller work.

9. Conducted performance appraisals of department personnel.

10. Defined and established business services and policies.

11. Developed and implemented aggressive marketing plans to ensure banking centre’s daily sales, service, and marketing goals were met.

12. Developed cost study resulting in re-pricing of electronic banking products and restructuring of data processing costs.

13. Developed new systems, which increased productivity and quality of work.

14. Developed pricing and ATM strategies that increased ATM fee income by £_____ million the first year of network operation.

15. Directed and coordinated activities to implement institution policies, procedures, and practices concerning granting or extending lines of credit, commercial loans, real estate loans, and consumer credit loans.

16. Directed branch operations, increased office income, controlled losses and fraud, audited compliance regulations, and organized monthly reporting activity.

17. Enforced actions on forgeries, counterfeits and fraudulent activity.

18. Ensured clients were served in a highly professional and courteous manner.

19. Ensured compliance with banking regulations.

20. Ensured customer service area was managed in an efficient and effective manner.

21. Ensured proper controls were maintained over all branch operations.

22. Ensured that customers received prompt, polite, and efficient service.

23. Ensured that product knowledge, materials, and sales training were fully utilized by banking center associates.

24. Established procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.

25. Evaluated data pertaining to costs to planned budget.

26. Examined, evaluated, and processed loan applications.

27. Exceeded goals by providing successful strategies for team to achieve high levels of self-motivated accomplishments.

28. Guaranteed the service quality, motivation, and productivity of a staff of _____(number).

29. Handled business credit, debit card, and purchasing card issues.

30. Handled queries quickly and accurately.

31. Implemented an in-service training program to promote quality customer service.

32. Maintained close contact with customers and managed client files.

33. Maintained customer relations and cross-sold bank's products.

34. Maintained inventory of all negotiable items (cashier checks, money orders, traveller’s checks) and teller bait money.

35. Maintained the ATM machines to ensure cash availability and efficient service.

36. Managed all operational and administrative matters, supporting profitable operations and attaining branch goals.

37. Managed the electronic delivery of products, ATM deployment, EFTPOS merchant strategies, and ATM/POS participation.

38. Opened and closed the vault.

39. Operated a full-service teller window providing effective and efficient customer service.

40. Packed records to be transported to an off-site storage facility.

41. Participated in the origination of new client accounts.

42. Performed assigned duties and covered other positions on a relief basis.

43. Performed regular checks of controlled stationary documents and office accounts.

44. Planned, supervised, directed and controlled branch operations.

45. Posted daily trades into client accounts.

46. Prepared and shipped excess vault cash, ensuring the vault's cash balance is maintained within the required limit.

47. Prepared various operational, proof, and accounting adjustments.

48. Processed deposits, cashed checks, and balanced cash drawer.

49. Processed wire transfer requests.

50. Recommended securities to board of directors and corporate officers for institution investment.

51. Remained accessible to internal processing and underwriting staff to assist in resolving loan application issues.

52. Researched commercial loan status, payoffs, and collateral substitutions.

53. Resolved dissatisfied customer complaints.

54. Resolved problems with customer accounts.

55. Served as a profit center manager, and attained banking center's goals including expense control, center growth, and customer base expansion.

56. Supervised all aspects of branch sales, including new business development, human resources, and operations.

57. Supervised and coordinated day-to-day operations of a real estate mortgage loan department.

58. Tested and decoded telegraphic transfers for payment to customers.

59. Trained and supervised new employees for the day shift and night audit shift.

60. Trained new personnel and responded to operating questions as required.