2. Adept at establishing trust and credibility with the public.

3. Adept at selling proposals and programs to decision makers.

4. Advised management on public relations activities.

5. Cheerful and helpful with customers and colleagues.

6. Demonstrated diplomacy and forbearance in dealing with customers.

7. Highly effective in negotiation, problem solving, and analysis.

8. Hired and trained a highly effective service team which significantly improved response to customer needs.

9. Provided guidance, vision, and support for a number of departments.

10. Successfully initiated and developed the first customer service department at _______________ Company.

11. Trained both new and existing personnel on daily operation of customer service system.