2. Accepted new customer applications by phone and assisted in general customer service duties.

3. Advised clients on appropriate equipment for their needs.

4. Advised customers and sales people concerning the best hardware and software solutions for their requirements.

5. Advised customers on which platform to develop applications.

6. Advised salesmen of customer complaints, order cancellations, overdue accounts, and new business prospects.

7. Analyzed and improved departmental operations and procedures resulting in increased productivity.

8. Analyzed customer requirements for future products.

9. Analyzed problems and anticipated customer's needs.

10. Answered dealer inquiries concerning __________(brand) policies and products.

11. Answered inbound sales calls and assisted customers with catalogue purchases.

12. Assessed client needs and recommended appropriate products or modifications.

13. Assessed client needs and recommended appropriate products or modifications.

14. Assisted customers in finding a specific product, restocked merchandise, greeted and directed customers to their specific areas of interest.

15. Assisted customers with inquiries and provided all pertinent information.

16. Assisted members with questions regarding their membership.

17. Assisted users to identify and solve software problems.

18. Awarded Customer Service Associate of the Month _____(number) times.

19. Build rapport and trust quickly with clients and colleagues.

20. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.

21. Built rapport with customers through effective and precise communication.

22. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.

23. Communicated information clearly and accurately.

24. Communicated with customers daily.

25. Complete knowledge of federal credit card regulations.

26. Completed _____(number) week certificate course in customer service and sales.

27. Consolidated orders to minimize shipping costs, managed customer database, and worked in conjunction with technical, accounting, and sales departments.

28. Constructed training manual to enhance the skills of both the customer services associates and fellow supervisors.

29. Consulted with clients about _______________.

30. Contacted concerned customers to obtain feedback so we could better serve them.

31. Coordinated special deals for customers who bought large quantities of products.

32. Created operational procedures for customer service associates.

33. Customer-oriented; developed and executed company relations and promotional campaigns.

34. Dealt tactfully and effectively with difficult customers.

35. Demonstrated ability to establish new accounts, as well as build and maintain long term business relationships.

36. Demonstrated skill in providing excellent customer service.

37. Developed and coached staff to maintain high levels of service and to meet department standards and goals.

38. Developed credibility and confidence with customers.

39. Developed excellent relationships with clients and created a number of award-winning campaigns.

40. Directed inbound and outbound call activities.

41. Elevated standards and, as a result, increased clientele for the company.

42. Established rapport with clientele by bringing enthusiasm and energy to the workplace.

43. Excellent public relations and customer contact ability.

44. Experienced in both customer service and supervisory positions.

45. Filed all correspondence and invoice orders.

46. Handled customer inquiries and complaints.

47. Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.

48. Handled returns and exchanges of defective products for customers.

49. Highly trained and skilled in processing personal and confidential information.

50. Hired and managed a staff of _____(number) order entry representatives to support a growing customer base with demanding needs in an emerging office products industry.

51. Hosted a weekly conference call with sales managers and production staff addressing issues of concern and ideas for improving service and accentuating the positive results achieved.

52. Identified problems and directed client to proper advisors.

53. Increased the role and focus of customer operations.

54. Increased the role and importance of customer operations.

55. Interacted efficiently with business customers, providing information and resolving critical problems.

56. Interfaced with customers and brokers on a daily basis.

57. Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.

58. Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.

59. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

60. Maintained positive company image during difficult situations.

61. Maintained positive customer relationships.

62. Operated cash registers and computer input applications.

63. Performed customer service and sales functions while representing __________(company).

64. Performed duties including guest relations, sales, inventory availability, and all wine and alcohol orders.

65. Performed weekly billing and generated billing reports on a weekly, monthly, and yearly basis.

66. Presented a cheerful and helpful manner with customers and colleagues.

67. Processed all general customer service requests.

68. Processed new applications, performed credit and criminal background checks, showed apartments, and compiled weekly traffic and activity reports.

69. Processed orders, maintained customer relations, handled complaints and adjustments for entire region.

70. Promoted customer satisfaction through clear, concise communication.

71. Proven ability to handle large volume calls in a professional and courteous manner.

72. Proven ability to interact effectively with clients and staff at all levels.

73. Proven excellent communication, interpersonal, and organizational skills.

74. Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.

75. Proven successful sales leader, trainer, and motivator.

76. Provided backup support to receptionist.

77. Provided customers with payment information, cycle dates, and interest rates.

78. Provided effective customer service by assisting clients with _________(claims, orders, etc.) and answering questions concerning the __________(merchandise, claim, etc.).

79. Provided fast and friendly service leading to a _____(number)% increase in sales from the previous year.

80. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.

81. Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction.

82. Provided technical guidance, information, and advice to __________, __________, and __________(what people or groups) regarding a variety of customer service issues.

83. Quickly establish rapport with customers.

84. Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales.

85. Recognized for outstanding and timely follow-up on data input.

86. Reduced inbound drop call percentage to _____(number)%.

87. Researched accounts, answered questions, and worked with new customers.

88. Researched new and followed up on existing disputes and problems.

89. Researched requests, checked availability, and, if necessary, recommended alternative products.

90. Responded to inbound customer inquiries regarding claim procedures.

91. Responded to inbound service calls in a fast-paced, high-volume call center.

92. Solved customer problems and assured satisfaction.

93. Strong background in both client and vendor relations.

94. Successfully assisted customers in merchandise selection.

95. Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.

96. Trained and experienced in interpreting for the deaf and hearing-impaired.

97. Trained both new and existing personnel in company customer service protocol.

98. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.

99. Trained in providing world-class customer service.

100. Travelled world-wide to generate business for company.

101. Visited and set up new accounts for clients and quoted prices.

102. Worked closely with the sales, service, engineering, and shipping departments to meet the needs of the customers.

103. Worked with customers, management, and other bank departments to resolve problems and answer questions.