Accepted new customer applications by phone and assisted in general customer service duties.

Advised clients on appropriate equipment for their needs.

Advised customers and sales people concerning the best hardware and software solutions for their requirements.

Advised customers on which platform to develop applications.

Advised salesmen of customer complaints, order cancellations, overdue accounts, and new business prospects.

Analyzed and improved departmental operations and procedures resulting in increased productivity.

Analyzed customer requirements for future products.

Analyzed problems and anticipated customer's needs.