How to Make a Better Impression on the Telephone |
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| 1. Look at a photo of someone you love or something that inspires you to remain consistently positive and upbeat. | |||||||||
| 2. Smile - When we smile our voices naturally become warmer, brighter and friendlier. (Some sales and customer service professionals even put a mirror in front of them while they work to check their attitude.) | |||||||||
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| 3. Stand Up - On an important telephone call or even when you record your voice mail, stand up. This will generate energy in your body and your voice. (If circumstances make it difficult for you to stand, sit alert with your back erect, feet on the floor and buttocks towards the front of your chair.) | |||||||||
| 4. Script It – Scripting your introductory calls and incoming or outgoing messages can make you sound more articulate and self assured. | |||||||||
| 5. Speak slower – In today’s global environment most people do not share the same native tongue. Especially if you are communicating with someone that may be fluent in a language or from a background different than your own, slow down and enunciate clearly. This will give your listener time to absorb what you are saying and in some cases adjust to your accent or translate your words back to their first language for improved comprehension. | |||||||||
6. Use The Callers Name, This gives a personal touch, it shows that you listen to the caller. Write down their name at the start of the conversation(if they give their name) and use it. |
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